Manage Stakeholder Engagement
Process
Communicating and working with stakeholders to meet their needs and addressing issues as they occur.
When performed: Throughout the project
Process group: Executing
Knowledge Area: Stakeholder Management
Outputs Created
Outputs Updated
- Stakeholder register
- Stakeholder engagement plan
- Communications management plan
- Lessons learned register
- Issue log
- Change log
Inputs
- Communications management plan
- Stakeholder engagement plan
- Stakeholder register
- Risk management plan
- Change management plan
- Issue log
- Change log
- Lessons learned register
- Enterprise environmental factors
- Organizational culture, political climate, and governance structure of the organization
- Personnel administration policies
- Stakeholder risk thresholds
- Established communication channels
- Global, regional, or local trends, practices, or habits
- Geographic distribution of facilities and resources
- Organizational process assets
- Corporate policies and procedures for social media, ethics, and security
- Corporate policies and procedures for issue, risk, change, and data management
- Organizational communication requirements
- Standardized guidelines for development, exchange, storage, and retrieval of information
- Historical information from previous similar projects
Tools & Techniques
- Conflict management
- Cultural awareness
- Expert judgment
- Feedback
- Ground rules
- Meetings
- Negotiation
- Observation/conversation
- Political awareness
Key inputs & outputs are indicated with *
