Manage Communications
Process
Ensuring timely and appropriate collection, creation, distribution, storage, retrieval, management, monitoring, and disposal of project information.
When performed: Throughout the project
Process group: Executing
Knowledge Area: Communications Management
Outputs Created
Outputs Updated
- Stakeholder register
- Risk register
- Project schedule
- Lessons learned register
- Issue log
- Stakeholder engagement plan
- Communications management plan
- Organizational process assets updates
- Project records such as correspondence, memos, meeting minutes and other documents used on the project
- Planned and ad hoc project reports and presentations
Inputs
- Communications management plan
- Resource management plan
- Stakeholder engagement plan
- Stakeholder register
- Quality reports
- Risk report
- Work performance reports
- Change log
- Issue log
- Lessons learned register
- Enterprise environmental factors
- Organizational culture, political climate, and governance framework
- Personnel administration policies
- Stakeholder risk thresholds
- Established communication channels, tools, and systems
- Global, regional, or local trends and practices or habits
- Geographic distribution of facilities and resources
- Organizational process assets
- Corporate policies and procedures for social media, ethics, and security
- Corporate policies and procedures for issue, risk, change, and data management
- Organizational communication requirements
- Standardized guidelines for development, exchange, storage, and retrieval of information
- Historical information from previous projects, including the lessons learned repository
Tools & Techniques
- Communication methods
- Communication technology
- Communication competence
- Feedback
- Nonverbal
- Presentations
- Project management information system (PMIS)
- Project reporting
- Active listening
- Conflict management
- Cultural awareness
- Meeting management
- Networking
- Political awareness
- Meetings
Key inputs & outputs are indicated with *
