Manage Quality

Process

Performing activities to incorporate the organization’s quality policies into the project.

When performed: Throughout the project

Process group: Executing

Knowledge Area: Quality Management

Outputs Created

• Quality reports*
• Test and evaluation documents*
• Change requests

Outputs Updated

• Risk register
• Lessons learned register
• Scope baseline
• Schedule baseline
• Cost baseline
• Quality management plan
• Issue log

Inputs

• Quality management plan
• Quality metrics
• Quality control measurements
• Risk report
• Lessons learned register
• Organizational process assets

  • Organizational quality management system that includes policies, procedures, and guidelines

  • Quality templates such as check sheets, traceability matrix, test plans, test documents, and others

  • Results from previous audits

  • Lessons learned repository with information from similar projects

Tools & Techniques

• Checklists
• Alternatives analysis
• Document analysis
• Process analysis
• Root cause analysis
• Multicriteria decision analysis
• Affinity diagrams
• Cause-and-effect diagrams
• Flowcharts
• Histograms
• Matrix diagrams
• Scatter diagrams
• Audits
• Design for X
• Problem solving
• Quality improvement methods

Key inputs & outputs are indicated with *