Control Quality
Process
Monitoring and recording results of executing the quality activities to assess performance and ensure the project outputs are complete, correct, and meet customer expectations.
When performed: Throughout the project
Process group: Monitoring and Controlling
Knowledge Area: Quality Management
Outputs Created
Outputs Updated
- Quality management plan
- Test and evaluation documents
- Risk register
- Lessons learned register
- Issue log
Inputs
- Quality management plan
- Lessons learned register
- Quality metrics
- Test and evaluation documents
- Approved change requests
- Deliverables
- Work performance data
- Enterprise environmental factors
- Project management information system (PMIS)
- Governmental agency regulations
- Rules, standards, and guidelines specific to the application area
- Organizational process assets
- Quality standards and policies
- Quality templates, for example, check sheets, checklists, etc.
- Issue and defect reporting procedures and communication policies
Tools & Techniques
- Checklists
- Check sheets
- Statistical sampling
- Questionnaires and surveys
- Performance reviews
- Root cause analysis
- Inspection
- Testing/product evaluations
- Cause-and-effect diagrams
- Control charts
- Histograms
- Scatter diagrams
- Meetings
Key inputs & outputs are indicated with *
